TERMS & CONDITIONS

PROMPT SHIPPING

Orders for in-stock items will be shipped within two business days. This does not include special orders, non-stock items or custom packaged items.
PACKAGING

All prices shown are based on standard packaging. Special packaging, marking and grouping is available; call for quote.

CREDIT CARD ORDERING

Home Energy Solutions, LLC., as a convenience to our customers, accepts VISA, MasterCard or PayPal for phone or internet orders.
TERMS

Net-30 terms are available to businesses and are subject to the approval of our credit department. Invoices remaining unpaid beyond 30 days are considered past due and are subject to a 1.5% service charge per month. All costs associated with the collection of past due monies are the buyers responsibility. In the event of litigation, the venue will be Charleston, South Carolina.
C.O.D. SHIPMENTS

Upon request, we will ship C.O.D. For this payment option, a money order or certified check must be presented to the delivering party upon receipt. All C.O.D. fees where applicable are the buyer’s responsibility.

PLACING AN ORDER BY PHONE OR MAIL

By Phone: Call Home Energy Solutions, LLC. at 410-543-8668 between 8:30 a.m. – 5:00 p.m., Eastern Standard Time, Monday-Friday. One of our knowledgeable sales representatives will take your order and answer any product or shipping questions you may have.

By Mail: If you wish to pay by check or money order, you must mail your order to us.
Please mail your order and payment to:

Home Energy Solutions, LLC.
1325 Mt.Hermon Road Suite 16B Salisbury, MD 21804

Claims for shipments short or damaged in transit must be made directly with the delivering carrier at the time of delivery and must be signed for as short or damaged upon receipt. We cannot be responsible for goods damaged or missing in transit, but will assist you with a claim, if necessary. All products are F.O.B. shipping point unless otherwise quoted.

RETURNED GOODS

Goods may not be returned without prior written authorization and routing instructions. Goods authorized for return will be assigned an M.R.A. (Material Return Authorization) number, which must be printed on each package. No material held for over 45 days may be returned. A 20% restocking charge will be assessed for all stock items. All special and made-to-order products are not returnable for credit. All applicable shipping costs are the buyer’s responsibility. Credit or replacement of goods deemed defective by Home Energy Solutions, LLC. is limited to the purchase price of goods being returned and excludes any and all costs associated with labor, transportation, travel, etc.

TRADEMARKS, COPYRIGHTS AND RESTRICTION

All content, graphics, images, audio and video clips on this site are subject to trademark, copyright and/or other proprietary or intellectual property rights or licenses held by Home Energy Solutions, LLC., its affiliates and licensors.

PRODUCT SPECIFICATIONS

Product specification(s), posted on this site, or otherwise represented by Home Energy Solutions, LLC may vary and are subject to change without notice. Product suitability, energy, water and dollar savings where provided are believed to be accurate to the best of our knowledge. Actual savings, product performance and product longevity may vary depending upon user application and product specification. The seller makes generalized, not finite representations as to the product savings, life, suitability, or use applicability. It is the buyers' responsibility to quantify product suitability for applications which require finite specifications unless otherwise represented by the seller.

SALES TAX

Sales tax of 6% is charged for goods sold or shipped to Maryland. Prices listed on this site, our catalog or otherwise quoted do not include sales or use tax. Such tax, where applicable, are solely the buyer's responsibility.

WARRANTY

All goods sold under the Home Energy Solutions, LLC. brand are guaranteed to be free from defects in material and workmanship for a period of 60 days from shipment. OTHER THAN THIS WARRANTY, SELLER MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PURPOSE OR OTHERWISE. THE SELLER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY KIND, IN CONTRACT, TORT OR OTHERWISE. THE SELLER'S LIABILITY AND BUYER'S EXCLUSIVE REMEDY IS LIMITED TO THE REPLACEMENT OF NON-CONFORMING PRODUCTS OR PAYMENT IN AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCTS FOR WHICH DAMAGES ARE CLAIMED AT THE OPTION OF THE SELLER.

GOVERNING LAW

Jurisdiction and applicable law governed by and interpreted according to the internal laws of the State of Maryland without regard to choice of law provisions. The parties consent to the jurisdiction of the State and Federal Courts of Maryland and the effectiveness of Service of Process by Certified United States Mail.